| Sodexho |
| Client: |
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| Overview: |
| We helped Universal Sodexho, one of the world’s leading integrated service providers for food and facilities management. It delivers value added services across various segments. Sodexho delivers its services through a highly integrated technological platform. It has been in the market over 40 years and caters its services to both on-shore and offshore clients. |
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| Business Challenge: |
Being in the field for several years and increasing quantity of clients per segment has proved to be an alarming situation for the company. Thus it faced major challenges in the recent years:
• Integrating numerous services and sub contractors under various segments.
• Logistics management.
• Supporting the remote projects over the complete lifecycle.
• Concept of card system was great but its accessibility throughout the world was a big challenge.
• Tailoring services for gifts and other services.
• Inability of the platform to cope up and support the increasing customer base.
Moreover the concept of card/pass/voucher was not easily digestible in most of the market; hence the approach has to be made under close vigilance and a well defined strategy.
Project challenge:
Again the challenges faced while project life cycle were in close proximity to the business challenges.
• Integrating the services offered with a high end user interface.
• Establishing fast and dynamic connectivity with the database per card to ease the transaction.
• Implementing an additional functionality through which the font size of overall project can be increased/decreased just by clicking the icons. |
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| Solution Highlights: |
Solution to any problem is to lay more emphasis’ on the root cause of that issue and clarify it to the maximum limit so as to generate a high end solution frame.
• Enlisting each segment with a brief description laying more emphasis on benefits it would render.
• Keeping the application simple and the content more concentrated so as to deliver maximum from minimum.
• A close follows up of development life cycle so as to create an error free application.
• Full proof strategy planning from analysis phase to testing and deployment phase. |
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| Benefits: |
• The client saved time and money by doing away with tedious process of logistics management.
• Improved quality of service (QOS).
• Increased number of client list under all the categories.
• A high definition platform that is able to configure with any platform. |
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